Frequently Asked Questions

Standard configurations from stock ship within 2–3 weeks. Made-to-order quantities for a full ward or hospital project typically take 6–10 weeks from confirmed order, depending on volume and finish. We confirm a firm date in writing with every quotation — we do not quote a range and then extend it.

No. We supply single units to clinics and full hospital projects of several hundred beds. Pricing improves with volume, and project quantities are quoted per tender.

Two years on the structure and mechanism, one year on electrical components and actuators, against manufacturing defects in normal hospital use. Warranty work is carried out by our own service teams in Saudi Arabia and Egypt, not by a third party.

Yes. Because the beds are manufactured in Madinah and Badr City rather than imported, spare parts are held locally and shipped from within the region. Parts remain available for at least ten years after a model is discontinued.

Yes. Delivery includes assembly, positioning in the ward, and a handover session for nursing and biomedical staff covering operation, cleaning and routine checks. There is no separate charge for standard installation.

Yes. Our Madinah factory holds SFDA local manufacturer licence ML-2023-MD-0885, our quality system is certified to ISO 13485:2016, and products carry the Saudi Made mark. We provide the full documentation set with tender submissions.

Yes. Upholstery colour, side-rail type, castor size, mattress specification and branding can all be adjusted. For tender requirements that differ from our standard range, send us the technical specification and we will confirm what we can build.

Yes. We are an approved supplier to the Saudi Ministry of Health, NUPCO, National Guard Health Affairs, and in Egypt to the Ministry of Health and the Unified Procurement Authority. We are familiar with the documentation and compliance requirements of both systems.